The right housecleaning service, can save you time and provide peace of mind. Here's what you need to know about basic housecleaning costs and services.
Before you book a house cleaning service…
When looking for the best house cleaning service, it’s easy to get overwhelmed with information overload.
Sorting through websites, getting quotes, and speaking with each provider could take several days, maybe even weeks, to go through.
Even then, you still may not be sure whether you’re getting the most out of your money or not.
Here are 6 Simple Tips To Hire The Best Cleaning Service In RI.
1. Get Referrals From Family & Friends
Start by asking friends and family who they use – referrals give you an inside look at what a company is all about – not just what they say on their website (let’s be honest, a company can write anything). Companies can make themselves sound amazing, credible and experienced, but a referral from a friend or family can paint a different picture and carries more weight.
2. Online Reviews
If a company has ALL terrible reviews, that’s definitely a red flag, but if they have mostly good reviews and a few bad ones, that’s pretty average. No one is perfect. But do pay attention to what the reviews say and make an educated decision.
3. Bonding, Insurance & Worker’s Compensation
Does the company have the ability to cover the costs of any damage done to your home, any theft, or if an injury occurs on your property? If they don’t have this coverage, you could be on the hook for the money, items stolen, property damaged, or an injured worker. A company should be willing to tell you if they have this coverage and provide copies of their policies at your request.
Now, be aware that this adds to the cost of operating a service company, which is why the rates are higher per hour or per job. However, this level of assurance is valuable, especially when you’re letting someone into your home, and could ultimately be on the hook for something that goes wrong – remember, we live in a litigious world!
4. Experience, Affiliations & Accreditations
How long have they been in business for? Does the company have any awards, accreditations, or affiliations with professional organizations? I like to look out for this because it makes me feel reassured that a company is trustworthy and concerned with their reputation.
5. Service Offerings
Does the company take requests or offer a fixed service? How detailed will they get? Depending on what you want to be done, inquire as to what level of service is offered. If you can customize it and hire someone to come and tick a bunch of things off your to-do list, or if you just get the same service each visit irrespective of what you want to be done, or, if you can do a combination. Companies offer a variety of options; none are right or wrong, you just need to find what suits your needs and your lifestyle.
6. Satisfaction Guaranteed!
Be sure to ask about breakage, damage, and satisfaction guarantees – a company should stand behind its work and its workers. If you’re not happy as a client, what are they prepared to do for you, how will they make it right?
It’s just a fact of life – things will break. The way we’ve always handled it is to be highly responsive, sincerely apologetic, and fix anything, at any cost. This sounds crazy, and I know many companies don’t do this. They tell the client to claim it under their own homeowner’s insurance policy or chalk it up to an unavoidable mistake.
If you’re not happy with the cleaning, what will the company offer you? A touch-up? A free cleaning? Nothing? Companies have different policies about this to find out what recourse you have if you’re not happy with the level of service you’ve received.
At New England Pro Cleaners we aim to provide the highest quality of Residential cleaning services. Our great customer service and performance is what separates us from the rest of commercial cleaning companies in RI.
Contact Us today for a FREE estimate.
NEW ENGLAND PRO CLEANERS
203 Harrison Street Providence, RI 02907